Crowne Plaza CHENGDU WEST, an IHG Hotel

The staff was excellent. They went above and beyond to make my family and I feel welcome. The rooms were nice, but some aspects felt past their prime. While the room was non-smoking, there was a lingering smell of smoke in some areas. The hotel is well away from the city center and required a long walk to get to any food options. However, it was very convenient for our trip out of Xipu Station.

Shower stall was very moldy (black) and the carpet was full of stain. Smelled like beer.

V

city vicinity clean and safe

Excellent hotel at a good price (western standards). Hotel is very modern, clean. Rooms are spacious, modern and high quality. Breakfast buffet was outstanding, with extensive selection.Highly recommend.

The hotel has excellent facilities like a swimming pool and a well equipped gym. The only downside is that the exterior part of the hotel was undergoing some road work and renovation. There was no proper signage on the way to access the hotel. As the entrance is on the second floor, the path to get to the lobby is not clearly labelled and I had to travel a fair distance to get to the lobby. It was inconvenient when I had a luggage to lug. A few days before I checked out, the road to access the lobby was sealed off and again no access sign was placed to guide the hotel guests to access the main road. I think the hotel needs to be pre-emotive in ensuring that signage is clearly placed to guide the exit and entrance into the lobby from the main road. The staircase also need to be lit properly. On the night when the earthquake tremor was felt, I could not access the ground floor using the staircase because it was poorly lit.

The hotel felt luxurious & it was well maintained. Room was large & comfortable. Breakfast spread was quite good. Overall a pleasant stay.

Clean room, OK breakfast.

1) English language skill can be improved 2) Service (waiting time for food to be served) can be improved. Overall, a good stay.

It is a nice hotel to stay in

Front desk checking in did not see to needs and request of guests despite repeated reminders. Just turn a deaf ear and allocate twin bedroom on different floor for two rooms when we booked and paid for King bedroom. Most unsatisfactory.

This is a beautiful hotel with very helpful staff. The "single" beds are actually queen size so there is plenty of room for 4 in a room. Although the hotel is not downtown, it is walking distance to a street full of restaurants (especially hot pot restaurants, for which Chengdu is famous) and shops. We were in Chengdu to see the panda research center at Wolong and our guide suggested this hotel as it is located near the freeway and cut an hour off of our drive to the panda research center, allowing us to get there ahead of the crowds. It was an excellent suggestion. I would recommend this hotel to anyone not wanting to stay in downtown Chengdu.

Very nice hotel in Chengdu

단순 출장지 숙박으로는 괜찮아요

とても快適なホテルですが、周りに店が何も無いので、車がないと厳しいと思います。

非常に快適なホテルですが、周りに店が何も無いので、車が無いと厳しいと思います。

服務好，早餐菜色多樣，房價稍貴了一點，但還可以接受。

GOOD,很棒的經驗,很棒的經驗,很棒的經驗,很棒的經驗

출장지와 가까워서 좋고 근처 식당가도 많아 좋아요! 시설도 좋은편이라 자주이용하고 있습니다!

非常好，前台的小姑娘crystal特别热情，点赞